Gambling problems at 1xBet casino

Spain is home to some of the best casinos in the world. 1xBet is fighting to enter this category and does so thanks to some clear characteristics: variety, a large collection of games, a mobile app and much more. However, there are players who doubt the reputation of 1xBet casino. Today we will see if this casino and bookmaker are reliable and what disadvantages can be found in 1xBet casino.

What is the 1xBet Spain betting house like?

1xBet is one of the most complete sites that players can enjoy in Spain. It is a casino and sportsbook, all in one, operated by the company Wagerfair S.A. During my analysis I have been able to verify that it has very competent odds in its sports betting section. In addition, it has a good collection of games for casino lovers.

I have been able to verify that it has an intuitive interface despite not being as attractive as the competition. It also has an application for those who want to play from their mobile devices.

What I must emphasize about this site is that although it is a legal platform in Spain thanks to the license of the General Directorate of Gambling Regulation, 1xBet does not offer its casino in Spain because it does not have a license for this. When you go to 1xBet.es, you will only see the bookmaker. For this reason, it is necessary to access the casino using a VPN if we want to access the casino.

Advantages ✅	Disadvantages ❌
— Intuitive and well-organized interface; — Good collection of games; — App for Android and iOS mobile devices; — Multiple currencies per account.	— The casino is not licensed in Spain; — Slow customer service.

Types of casino games at 1xBet

In the 1xBet catalog, during the analysis, I was able to find a wide collection of various games. There are very diverse titles and all kinds of games. When entering the platform, you can see the following categories.

• Slots. It offers 1000+ slot machines from 145 different developers in its catalog, with all kinds of dynamics.
• Board games. It offers roulette, poker tables, blackjack and even bingo in its extensive catalog.
• Live games. Among its games are variants with live broadcasts for games such as poker, blackjack or roulette.

This extensive catalog of games can be a double-edged sword. 1xBet offers very flashy and high quality titles, while also offering others that have a very low return and are not so interesting for the vast majority of players.

Payment methods at 1xBet

While browsing the 1xBet payment section in Spain, I was able to find a very interesting list. During my analysis, I was able to see that the casino is committed to offering players deposits and withdrawals using the most popular methods at the moment.

All payment gateways and methods available at 1xBet have the highest possible security measures. I was impressed by the variety of deposits available and the high quality of the methods chosen, as well as the ability to guarantee safe transactions for its users.

It is important to note that not all available deposit methods can be used to withdraw money from the platform. For this reason, I have divided the options into those that allow deposits and those that allow withdrawals. I also noticed that the bookmaker only accepts cards, transfers and Bizum, while the casino offers a larger selection of options.

Deposit methods

• cards (Visa and Mastercard);
• bank transfer;
• Bizum;
• electronic wallets;
• cryptocurrencies.

Withdrawal methods

• cards (Visa and Mastercard);
• bank transfer;
• electronic wallets;
• cryptocurrencies.

I recommend that you review the available methods before creating an account on the platform and make sure that you can deposit or withdraw money using the method available to you.

Reliability of 1xBet casino

In Spain, 1xBet operates under a license issued by the General Directorate for Gambling Regulation (DGOJ), the body that issues and regulates casinos and bookmakers. However, this only allows the platform to offer bets to its own players. The company also holds a Curaçao license number 1668/JAZ, which allows it to operate in many countries around the world. It is issued by the Curaçao regulator and allows them to offer casino games.

Although the version obtained by Curaçao does not allow the platform to offer its casino in Spain, those players who use its various versions outside the country can enjoy the casino with complete peace of mind. Having analyzed the various 1xBet options, I was able to verify that they meet the necessary requirements to be offered as a safe option in this sector. The personal information of those who play at this casino is safe, protected by numerous security measures that are also implemented in the Spanish casinos, which do not entail major changes for players.

Does 1xBet casino pay?

The platform with millions of users is the subject of many positive and negative reviews. You can find many complaints and comments about possible fraud or scam on the part of the casino. Is this really the casino’s problem? Does the platform not pay its players? Below I express my opinion on some of the most common negative reviews on the available opinion platforms.

One of the player complaints I found while reviewing the platform was about his account being blocked. The reason was possible fraud. However, the main annoyance is that in this case he ignores customers without contacting him, demonstrating poor customer service at 1xBet casino.

In case you need to contact the online platform about an issue such as an account being blocked, in addition to contacting them by phone or chat, I always recommend sending a detailed email. This way, you can create a clear conversation history if the issue needs to be escalated.

One of the big disadvantages of not only 1xBet but all platforms is that two or more people are prohibited from using the platform in the same home, or with the same device or with a shared internet connection.

Also, all casinos limit players to their promotions. Usually they can only be used once, which indicates that this use is not only for each player, but also for each device, family and IP address. In case of non-compliance with this rule, the casino does not pay out winnings and may proceed to block accounts due to fraud. This applies not only to the welcome bonus, but also to all promotions that refer to it, which may lead to some players considering these platforms to be a fraud.

Withdrawal issues are not unique to any casino. Analyzing various opinion platforms, it can be said that this casino has fewer problems than its competitors when it comes to withdrawals. However, to avoid withdrawal issues, it is always important to ensure that the accounts from which deposits and withdrawals are made are registered in the user’s name, and the player’s identity must be verified. Taking this into account, most of the inconveniences with deposits and withdrawals can be avoided.

Among other negative reviews, I managed to find one from a player who said that the platform did not pay out the prize for the slot machine and did not receive a response from the support team. When the platform support ignores customers when they have issues with non-payments, they often doubt whether 1xBet is fraudulent or trustworthy. In the case of large prizes, I must emphasize that the platforms carry out additional checks to ensure that the payment is correct and that there are no errors in the game or any fraud.

Bonuses at 1xBet casino

During my journey through 1xBet, I analyzed their bonuses and promotions in detail. This is one of the tools most often used by the platform to attract new players or retain those who come to play their games every day.

Among their promotions, I managed to find interesting options. Its bonus section is divided into different categories so that we can find the promotions that interest us, such as the difference between a casino and a bookmaker, as well as promotions with deposits or certain specific games. The bonuses available without a time limit are the following:

• Welcome bonus. Available to newly registered users, it offers free spins and a welcome bonus on your first deposit with a promo balance of up to 2000 euros.

• Deposit bonus. You can get extra money on your deposits in the amount of 100% up to 100 euros.

• No deposit bonus. This promotion is given to players without them depositing any money on the platform and can give them a few dollars to play with.

• Free spins. They are one of the most common promotions on 1xBet that allow you to get completely free spins on certain machines.

One of the disadvantages that players usually face is that 1xBet may not be able to pay out bonuses. Why? In their terms and conditions, they list several reasons why players may lose their promotional balance.

🕛 Time. There is a time frame in which players must place bets with the money received with bonuses. This is part of the rollover, and in many cases, players are unable to complete the requirements in time.

🎁 Incompatible bonuses. Each promotion has its own terms and conditions. As a rule, 1xBet specifies that it is not possible to use the same promotion twice, so trying to claim it again may mean that the specified bonus will be canceled.

🔒 Traps. Using different accounts to participate in promotions, such as the welcome bonus, means its cancellation, as well as immediate account blocking, as stated in its terms and conditions.

These are some of the cases that I was able to find in the terms and conditions published on 1xBet that could result in non-payment of bonuses or promotions that users may have accepted.

Customer service at 1xBet casino

My analysis is also focused on an important point for all users — customer service. The platform offers Spanish players various channels to contact them in case of any problems:

💬 live chat (available 24 hours a day);

📲 phone (900 877 030) is available any day from 09:00 to 00:00;

📩 email.

The fastest way to contact them is via live chat, which is available 24 hours a day. You can also use the toll-free number, which is available from 09:00 to 00:00 every day. When checking their attention on different occasions, I was able to confirm that the response time is between 5 and 15 minutes. This is slightly longer than other online casinos. The service is efficient and they can quickly resolve any issues that players may have.

In case of serious issues that require you to contact support, such as errors with withdrawals or errors in games and payouts, it is important to contact support by email and gather as much information as possible. If possible, attach it to the letter (dates and time of recording). If it is not possible to resolve the incident directly with the operator, you can file an official complaint through the regulator (DGOJ).

Does 1xBet casino pay out its bonuses?

These are the bonuses available on the platform for Spanish players:

• Welcome bonus: 100% of the deposit up to a maximum of 300 euros.
• Lucky Friday: every Friday get a bonus of up to 100 euros.
• Cashback: in the sports betting section you get back up to 25% of the money you lost as a promotional balance.

As part of the promotions offered by the site, I was able to gather important information about its use and the reasons why the platform may refuse to pay bonuses to players.

1. Any bonus amount converted to cash balance in violation of these Terms and Conditions or the Terms and Conditions governing 1xBet cannot be withdrawn and will be debited from the player account, as well as from the winnings obtained as a result of the conversion.

2. The platform reserves the right to cancel the bonus and its winnings in the event of detection of fraudulent behavior, such as the use of false, erroneous or third-party personal data, a payment method on behalf of a third party, attempts to comply with the rollover in a manner contrary to the applicable Terms and Conditions, etc.

3. Bonuses and, if applicable, the profits derived from their use, will be canceled when the casino confirms that they have been assigned to users who maintain a family relationship or share a home, phone or IP address with another user who was previously assigned, I would have assigned the bonus.

It is important to comply with all the conditions to avoid any type of inconvenience when redeeming, using or converting the bonus balance.

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