Bet365 is one of the largest online gaming platforms in the country, having been around for over 20 years since its founding in 2000, offering excellent quality games through its online casino. Despite its history, is it deceiving players?
Is Bet365 casino legal in Spain?
Bet365’s legality in Spain is beyond doubt. It holds a gaming license issued by the General Directorate of Gaming Regulation (DGOJ), the body responsible for regulating casinos and betting in the country. With this document, they will be required to demonstrate that they comply with the law in terms of transparency and security, using the necessary technologies (such as encryption, firewalls and secure payment gateways) to keep their users’ data safe.
All establishments that hold a license issued by the DGOJ are also required to comply with current legislation. To maintain their legality, periodic audits are carried out to demonstrate that they continue to comply with all requirements. If they fail to do so, the DGOJ may revoke the permit and block their operations in Spain.
Customer complaints about Bet365 casino
Despite being one of the most used platforms in Spain, there are many negative reviews from its users. Most of them are about the same topic, so we see a big problem in an important aspect of Bet365: customer service.
However, some complaints from casino users are easily resolved and are accompanied by ignorance of the terms of service when creating an account at the casino. For example, there are those who call the casino a scam in their negative reviews due to the inability to withdraw deposited money unless they send documentation to the platform. This is not a scam, but something they must do according to the anti-money laundering law. All users who want to withdraw money must verify their identity with a valid document.
Verification services may not work as quickly as you expect and may even contain errors. In many cases, it is the computer equipment that is responsible for checking the validity of documents to avoid fraud. However, sometimes they require a person to confirm their identity. In any case, this process should not take more than a few days, and at Bet365, it seems that these processes entail long waiting times due to bad experience.
Customer service is something we take into consideration when choosing an online casino, and a bad experience can play a major role in turning away from the platform. Bet365 casino has reduced the number of ways to contact them, and its quality is considered by many users to be poor.
Before jumping to conclusions, it is important to test the platform and ensure that user opinions are not unfounded or based on ignorance of the terms of the service, which leads to errors in judgment.
High and low quality games at Bet365 casino
Among the complaints about Bet365, it is impossible not to mention the games on the platform. Although there are some low-quality games, most of the games available at the casino have good returns, offer interesting bets, have bonuses and additional features. We have collected some of the best games available on the platform, and also pointed out some low-quality games that are best avoided when playing at the casino.
Best games
| Game🎰 | RTP 🎯 | Bonus 🎁 | Minimum/maximum bet🎲 |
|---|---|---|---|
| 3 Lucky Hippos Lock n Win | 96% | Yes | 0,1/100 |
| Cashback Blackjack | 99,55% | Yes | 1/5000 |
| Penny Roulette | 97,3% | No | 0,1/25 |
Worst games
| Game 🎰 | RTP 🎯 | Bonus 🎁 | Minimum/maximum bet🎲 |
|---|---|---|---|
| Cleopatra Plus | 92,89% | Yes | 0,4/500 |
| Gold Rush Clash Collect | 95,62% | Yes | 0,1/500 |
| Toltec Blocks Fire Blaze | 95,92% | Yes | 0,2/200 |
Casino customer support issues
As we have seen before, some users have reported poor customer service at Bet365 Casino. It is important to know what difficulties we may encounter when contacting the casino support service so that we know how to proceed.
Below I will show you what are the main errors you may see:
- Vague answers. When we contact support, usually a machine will start answering in the chat. Although it usually does a good job, it is important to ask the Bet365 casino bot short questions to get useful answers. Explain as much as possible about the problems you encountered in the chat to try to get the right answer.
- No option to talk to an agent. The robot may not be enough to resolve problems in many cases. Talking to a person can sometimes be tedious. Luckily, to call a support agent, simply ask the chatbot questions or ask to speak to a person.
- Excessive wait times. Although they do their best to provide quick answers, the wait time to reach an agent via chat can be long. In this situation, you can use another method of contact or support tickets if it is not urgent. It is also worth checking the FAQ section if the solution to your problem can be found there.
These are some of the solutions to the main customer service failures that you can find at the casino.
Account blocking at Bet365 casino
Accounts being blocked can make players feel deceived by Bet365 or that their safety is not guaranteed. Bet365 may start closing user accounts. This has happened to many Bet365 casino players. Why does Bet365 close a player’s account? What can be done in this case?
- Using unauthorized tools. Generally, bots or tools that help in the game are prohibited by the casino and usually result in an immediate account block. In this case, it is impossible to unblock the account.
- Fraud. Any attempt of it by users is punishable by blocking the player’s account and funds. This involves using someone else’s data or using methods to deceive the casino and bypass its security.
- No verification. Bet365, like all casinos in Spain, requires verification of the player’s identity. If you fail the verification, your account may be blocked. Simply provide valid documents to unblock the account.
- Strange patterns. To prevent someone else from using another person’s account, casinos like Bet365 analyze game patterns and movements, so a strange game pattern can make a person think that an unauthorized person is using the account. In this case, Bet365 blocks it.
Does Bet365 pay out their bonuses?
When we review a casino, we always take into account the bonuses and promotions that the platform offers. Bet365 offers several interesting bonuses, although some users report that Bet365 does not pay out their bonuses. At the moment, Bet365 Casino offers only one bonus:
- Welcome bonus: for new registrations on the platform it is possible to get a bonus of 100 euros and 10 golden chips in the casino.
The main problem that players may face when trying to withdraw a bonus is not meeting the wagering requirements. All bonuses require you to wager a certain amount of bonus money. If you do not do this within the specified time, the bonus money will disappear, so it is not a scam or a fraud.
Frequently asked questions
No. Bet365 is not illegal as it has the documents to prove its legality and to operate in Spain.
You can use the live chat or the contact form that the platform has in its contact section.
Go to the promotion page and click on the button to add the bonus to your account. Remember to read the conditions before accepting the bonus.
Final conclusion on Bet365
Bet365 is a very interesting platform to play on. It has an attractive catalog of games from some of the most famous developers in the world. However, Bet365 has a lot of room for improvement in its casino: customer support that can be difficult to contact, a poor ID verification system, and a bonus offer that lags behind its competitors.
However, it is a safe casino that complies with all gambling laws and offers a space where you can play without any fears. If it is important to you not to play in an illegal casino, Bet365 may be the solution, although there are platforms with better options.
Julia Moreno – iGaming Expert.
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